The purpose of this Privacy Policy is to disclose what information we collect, how the information that is provided to Real Time Risk Solutions is used by our company, and how such information is both protected and made available on our websites. It also describes your choices regarding use, access and collection of your personal information.
Real Time Risk Solutions is the official trademarks of Real Time Risk Solutions, Inc. (“Real Time Risk Solutions”). This Privacy Policy applies to CapitalConstructionSolutions.com, www.RealTimeRiskSolutions.com, and Capital Construction Solutions, which is owned and operated by Real Time Risk Solutions, Inc. The websites are governed by Real Time Risk Solutions’s Terms of Use and this Privacy Policy. The use of information collected through our service shall be limited to the purpose of providing the service for which the Customer has engaged Real Time Risk Solutions and for the records keeping.
Real Time Risk Solutions is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Real Time Risk Solutions complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Real Time Risk Solutions is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Real Time Risk Solutions may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Real Time Risk Solutions collects information from individuals who visit www.RealTimeRiskSolutions.com, knowledgetransfer.us, https://ccspro.knowledgetransfer.us who register to use our websites and companies who obtained personal information in accordance with applicable laws and make it available to us by means of using our services and products (hereinafter “you” or “Customer”).
Collected Data
The following data types are collected from mobile app users automatically: App Diagnostics and Crash Data. This data is used to mitigate and remediate mobile app issues that result in app crashes and other bugs that affect the user experience.
The following data types are collected from mobile app users after user consent has been granted. These data types are not required to use the mobile application but enhance the user’s experience and functionality.
- Images/Video – Users may provide access to their Image and Video data to leverage additional features within the RTRS environment. Image and Video data is only collected from user input. RTRS does not view or record any image or video data that is not specifically shared by the user. Images and Videos are only shared within the client’s domain.
- Files/Docs – Users may provide access to their File and Document data to leverage additional features within the RTRS environment. File and Document data is only collected from user input. RTRS does not view or record any File and Document data that is not specifically shared by the user. Files and Documents are only shared within the client’s domain.
- Location Data – Users may consent to Location data sharing when using the mobile apps. Location data is recorded automatically during normal use of the application. The location data that is collected is used for location reporting purposes by client administrators. Location data is not shared outside of the client’s domain.
- Contacts – Users may provide access to their Contacts to leverage additional functionality within the mobile application. Contacts are used to assign Issues to external parties. Only the email of the contacts used are recorded outside of the mobile applications local storage. The emails are only shared within the client’s domain.
- App Activity and Device IDs – Users may opt in to share their app activity and device identification with RTRS. Once the user has opted in to this data sharing, the mobile application collects this data automatically from normal app usage. This data is collected to assist RTRS with mitigating and minimizing potential application bugs. App Activity and Device IDs are shared with a third party analytic collection service licensed by RTRS. App Activity and Device ID sharing is optional and is not required for users to use any features of the mobile applications.
The mobile application will prompt the user for consent to collect all data types. The user may opt out or update their permissions at any time through the mobile application settings on their device.
When you register, Real Time Risk Solutions collects your name, company name, title, phone, and e-mail address when you request product information or support from Real Time Risk Solutions. If you register for an account on www.knowledgetransfer.us, we will also collect the username (your e-mail address by default) and password you create for your account.
Real Time Risk Solutions may also collect personal information under the direction of its Customers. When the personal information is electronically submitted by our Customers to www.RealTimeRiskSolutions.com for hosting and processing Real Time Risk Solutions will not access, review, check, share, distribute, or reference any such personal information except as provided in the Agreement with the Customer, or as may be required by the legal regulations.
When we collect personal information under the direction of our Customer we have no direct relationship with the individuals whose personal data we process. If you are a customer of one of our Customers and would no longer like to be contacted by one of our Customers that use our service, please contact the Customer that you interact with directly.
How We Use Your Information
We use personal information in the normal course of our business to perform the services you and our Customers request and for the record keeping purposes.
We use the information we collect from you to automatically pre-populate some variables in applications, specifically:
Your email is used as a default value in “From Field” when you set-up email campaigns, and as a default email for application updates and alerts.
We use your personal information to contact you personally through phone or email regarding your application account or to respond to your request.
You may opt-out of receiving Real Time Risk Solutions newsletters at any time by following the instructions provided with it, updating your user profile, or by sending us an email. We will make sure to process your request within 10 business days.
We may transfer personal information to companies that help us provide our services (agents, service providers, consultants). Transfers to subsequent third parties are covered by the service agreements with our Customers. These companies are authorized to use your personal information only as necessary to provide these services to us.
These services may include:
Payment processing
Providing customer service
Sending marketing communications
Fulfilling subscription services
Conducting research and analysis
Providing cloud computing infrastructure
Testimonials
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent we may post your testimonial along with your name on the www.RealTimeRiskSolutions.com. If you want your testimonial updated or removed, please contact us at (800) 329-9361 or send an e-mail to info@rtrs.co.
Miscellaneous Information
Real Time Risk Solutions retains all records of your orders, forms and reports you have completed, and other miscellaneous account information for you. This has been done solely for the information and benefit of www.RealTimeRiskSolutions.com, and realtimerisksolutions.com users. This data is not accessible to anyone and any company outside Real Time Risk Solutions besides you, the User.
Third Parties Defined
RTRS shares information to the following third parties to help with debugging and app analytics within the application: Crashlytics, Firebase, Grafana and Amplitude.
Survey / Form Data
When you publish your forms on the knowledgetransfer.us, we will provide you with a unique URL to display your forms. Real Time Risk Solutions will not provide this URL to any other person or entity, but will provide your form to any web browser requesting your unique URL.
Real Time Risk Solutions will not attempt to read your form results at any time unless explicitly instructed to do so by you. We do not own the contents of the data for your form. Real Time Risk Solutions will only have access to your forms for purposes of backup and troubleshooting. When Real Time Risk Solutions receives your form results, we will store them in a secure location. Real Time Risk Solutions has extensive security measures in place to protect your results while stored on our servers and we will prosecute any attempt to access this information without authorization.
Data Retention
We will retain your information for as long as your account is active, as needed to provide you services or as needed for the records keeping purposes. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at info@rtrs.co. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We will retain personal data we process on behalf of our Customers for as long as needed to provide services to our Customer. Real Time Risk Solutions will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Companies can contact RTRS to dispose of their data upon termination of the contract.
Cookies and Tracking Technologies
Technologies such as: cookies or similar technologies are used by Real Time Risk Solutions and our partners, affiliates, or analytics or service providers such as, Google, Capterra, etc. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Cookies are small files produced by the website you are visiting that store information on your computer or other device you are using as you navigate the web pages. We may use preferences, advertising, processes, session state and analytics cookies. We use cookies to monitor the performance and uptime of our web properties. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.
At RTRS, we are committed to ensuring the highest standards of quality and security for the personal data we collect, process, and store. This privacy policy section outlines our practices concerning Quality in alignment with SOC2 compliance requirements and outlines data subjects’ responsibilities for maintaining quality standards.
Data Integrity and Quality
We strive to maintain accurate and up-to-date personal data to ensure its integrity and reliability. To achieve this, we employ appropriate measures to:
Data Collection: We collect personal data directly from data subjects or from reliable sources with their consent. We take steps to ensure the accuracy and completeness of this data at the point of collection.
Data Validation: We implement processes to validate the accuracy and completeness of personal data collected, including periodic reviews and validation checks.
Data Correction: Data subjects have the right to request correction of any inaccurate or incomplete personal data we hold about them. We promptly address such requests to ensure data accuracy.
Data Subjects’ Responsibilities for Quality
As part of our commitment to maintaining data quality, we expect data subjects to:
Provide Accurate Information: Data subjects are responsible for providing accurate and complete personal data to us. They should promptly update us regarding any changes to their information to ensure its accuracy.
Review and Verify: Data subjects should regularly review the personal data we hold about them and notify us of any inaccuracies or changes promptly.
Compliance with Terms: By providing personal data to us, data subjects agree to comply with our terms and conditions, including providing accurate information and promptly updating us regarding any changes.
Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
Important Note for European Visitors
We collect your personal information to provide you with our services and comply with any contractual obligations connected to the services provision. If you do not provide us with personal data, we will not be able to provide you with our services.
Please note that Real Time Risk Solutions may transfer the collected information outside the European Economic Area for use for any of the purposes described herein. By using our website and providing us with your personal data, you consent to such transfer and processing of your personal data.
Important Note for A2P 10DLC compliance
Real Time Risk Solutions are committed to protecting the privacy and security of personal information. This section outlines how we collect, use, disclose, and protect the personal data we collect through application-to-person (A2P) messaging, in accordance with A2P 10DLC compliance requirements, the Telephone Consumer Protection Act (TCPA), and guidelines established by the Cellular Telecommunications Industry Association (CTIA).
When you interact with our A2P messaging services, we may collect the following types of personal information:
- Contact Information: This includes but is not limited to your phone number and name.
- Message Content: We may collect information contained within the messages exchanged between you and our A2P messaging service.
- Transactional Data: Information related to your interactions with our A2P messaging service, such as message delivery status and timestamps.
We use the personal information we collect for the following purposes:
- Providing A2P Messaging Services: To deliver messages between our clients and their employees, including notifications, alerts, and other communications.
- Improving User Experience: To enhance the quality, reliability, and effectiveness of our A2P messaging services.
- Customer Support: To provide assistance and support related to your use of our A2P messaging services.
- Compliance: To ensure compliance with applicable laws, regulations, and industry standards, including A2P 10DLC requirements, TCPA regulations, and CTIA guidelines.
Real Time Risk Solutions does not sell, trade, or otherwise transfer personal information to third parties for marketing or advertising purposes. However, we may share your personal data with trusted third-party service providers who assist us in delivering and maintaining our A2P messaging services, subject to confidentiality obligations.
Real Time Risk Solutions implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Our clients have the right to access, update, or delete their personal information collected through our A2P messaging services. They may also opt-out of receiving further communications from us by following the unsubscribe instructions provided in the messages or by contacting their account administrator directly.
Children’s Information
Real Time Risk Solutions does not target its website to children, and we will never knowingly collect personal information from children. If you have information that your children or any children under your care have provided us with information without your consent, please contact us at info@rtrs.co. If we become aware that a subscriber is under the age of 16 and has registered, we will remove their personal information from our files.
By using www.RealTimeRiskSolutions.com, you represent and warrant that you are not under 16 years of age.
Access to Your Information
Upon request, Real Time Risk Solutions will provide you with information about whether we hold any of your personal information. You may access, correct, withdraw consent at any time, request deletion, exercise a right to data portability or restrict the processing of your personal information by making the change on our member information page or by e-mailing our Customer Support at info@rtrs.co, by contacting us by telephone (800) 329-9361 or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.
Real Time Risk Solutions acknowledges that you have the right to access your personal information. Real Time Risk Solutions has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, delete inaccurate data, or exercise the other legal rights, should direct his query to Real Time Risk Solutions’s Customer (the data controller). If requested to remove data, we will respond within a reasonable timeframe.
How We Protect Your Information
Any information collected and processed by Real Time Risk Solutions is treated with the utmost confidentiality. Real Time Risk Solutions will not share, sell, rent out or otherwise willfully disclose any personal information gathered from Customers. We will make no public release of any personal information that is collected through our proprietary form tool.
Internal Dispute Resolution Process
In the event that you feel Real Time Risk Solutions Privacy Policy has been violated, would like to report a vulnerability, or has a security concern regarding Real Time Risk Solutions services, you may submit a request to the Real Time Risk Solutions Customer Support team by e-mail at info@rtrs.co.
Real Time Risk Solutions will review the submitted request and assign it a tracking number. Real Time Risk Solutions will then respond to you, acknowledging receipt of the request, and outline the next steps in the process.
To help Real Time Risk Solutions more effectively respond to your requests, please provide us with any supporting material that would be useful in the investigation:
A detailed description of the complaint, incident, or vulnerability
Date and time of the occurrence
Individuals involved in the occurrence
Module
Any other pertinent information
The information Customers share with Real Time Risk Solutions as part of this process is kept confidential within Real Time Risk Solutions and will not be shared with third parties without the Customer’s permission.
If the case has been confirmed, Real Time Risk Solutions will work to investigate and validate the reported incident or vulnerability. Real Time Risk Solutions classifies any and all confirmed privacy and security incident reports as Critical and aims for a maximum of 24 business hours initial response time. If additional information is required in order to validate or reproduce the issue, Real Time Risk Solutions will work with the Customer to obtain it.
In the event that violations of Real Time Risk Solutions Privacy and/or Security Policy are discovered, Real Time Risk Solutions will immediately seek a solution to the violating actions.
Upon completion of the investigation, information on the resolution will be delivered to the Customer.
It is possible for an individual, under certain conditions, to invoke binding arbitration or lodge a complaint with a supervisory authority.
Service Providers
We use other third parties such as an e-mail service provider to send out e-mails on our behalf, and a payment processing company to bill you for services. We only share the information we collect with the third parties for the purposes of providing that service.
Security
The security of your personal information is of great importance to Real Time Risk Solutions. We use various kinds of technical, physical, electronic, and administrative security mechanisms that are designed to protect your and our Customer’s data from loss, damage, deletion, misuse, unauthorized access, disclosure or alteration.
All secure information is performed over a secure connection utilizing Secure Sockets Layer (SSL). This ensures that your personal information is not at risk. We do not store your credit card information. All transactions are executed with VeriSign technology, a web-based transaction management tool. When you register with us or log in to our website, you can use a secure connection, ensuring that no one can steal your username and password, and use that to access any other information about you. By providing us with your credit card information you agree to our transferring it to the payment processing company to bill you for our services.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can send e-mail us at info@rtrs.co.
E-mail Non-disclosure
Our e-mail notification system stores your e-mail addresses on our server in a secured location. These e-mail addresses are kept on the server for tracking and click notification purposes. Much like form data, these addresses are yours, not the property of Real Time Risk Solutions. Our Customer Support team may examine these lists for support and troubleshooting purposes. Real Time Risk Solutions will never use or sell these e-mail addresses to anyone; any attempt to access your e-mail addresses without your authorization will be prosecuted.
When you provide your e-mail address to receive Real Time Risk Solutions newsletters we will only use your e-mail to send the newsletter to you. You may opt-out of receiving Real Time Risk Solutions newsletters at any time by following the instructions provided with it, updating your user profile, or by sending us an e-mail. We will make sure to process your request within 10 business days.
Anti SPAM Policy
The information we collect is never sold, rented out, leased, traded, swapped, marketed, exchanged, bartered, distributed, or disclosed in any way. Real Time Risk Solutions and its users agree to never initiate any SPAM e-mailing. Real Time Risk Solutions anti-spam policy falls in compliance with US CAN-SPAM Act of 2003 S. 877
Social Media Widgets
Our website includes social media features, such as the Facebook Like button, the Facebook Social widget, the Twitter Latest Tweets widget, the Google Badge widget, the Twitter Tweet button, the Google+ button, the LinkedIn Share button. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.
Legal Disclosure
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, detect, prevent or investigate fraud, security or technical issues , enforce Terms of Use, including investigation of potential violations, or respond to requests by public authorities, including to meet national security or law enforcement requirements and/or to comply with a judicial proceeding, court order, or legal process served on our website.
If Real Time Risk Solutions is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via e-mail and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective.
We encourage you to periodically review this page for the latest information on our privacy practices.